Navigating BetUS Customer Service: What You Need to Know
Using a new casino can be challenging if you are uncertain of the best ways to reach casino support. When you're reading casino reviews that state it's hard to get answers, it can keep you from signing up and giving the site a chance. We're here to help BetUS players with our guide Navigating BetUS Customer Service: What You Need to Know.
BetUS Is Packed With How-To Guides
There are several how-to guides for players. You can get answers to many of your questions in the following guides.
- Help & FAQ
- Hot to Bet on Sports
- How to Bet Online
- How to Play in the Casino
- Rules & Regulations
- Terms & Conditions
Here Are the BetUS Help Desk Phone Contacts
While some casinos and sportsbooks have one contact number, BetUS makes it easy to get hold of the right customer support department.
- Account Management: 800 512 3887
- Casino: 800 346 1697
- Counseling for Gambling Problems: 800 GAMBLER
- Crypto Specialists: 800 996 7279
- Fax: 877 238 8711
- Horsebetting 888 636 5405
- New Accounts: 800 792 3887
- Sportsbook: 800 941 6261
Use Live Chat or Email for Help
On the bottom right of the casino and sportsbook screen, there's a blue chat icon. Click that to load the customer support live chat option. Players can also email BetUS for help. The email is custhelp (at) betus.com.pa.
Use Cryptocurrency Banking Options With Ease
If your question is related to banking with crypto, visit the cryptocurrency help page. It's interactive and explores everything you need to know. Start by answering a simple question about your comfort level with crypto. You might be brand new and not familiar with anything, using crypto for the first time, or an experienced user with a wallet all ready to go.
Should you be new to crypto and need a wallet, the casino recommends Cash App and Coinbase. There are text guides to walk you through setting up and depositing to your BetUS account or you can watch the video instructional guides. If you're still not sure, call a BetUS crypto specialist at 800 996 7279 to have someone walk you through the deposit process.
You'll find the bonus codes for crypto deposits, too. Your very first deposit gets a 200% match with bonus code FIRST200. Your next two get 100% matches with bonus code 100CRYPTO2X.
A Quick FAQ for BetUS
Here are some of the FAQs players ask about the most. This is a handy guide if you want a quick answer and don't want to have to do a lot of searching.
What Deposit Methods Are Available?: For most players credit cards (Amex, MasterCard, and Visa) are accepted. Crypto, such as Bitcoin, is preferred and also offers bigger rewards. You may also be allowed to make a bank wire or cash transfer. It does come down to your jurisdiction, so find the full list of deposit methods when you log in and head to the cashier page to make a deposit.
Can I Play Here?: The list of countries excluded from joining BetUS is small and includes Ukraine, the UK, the Philippines, Panama, the Netherlands, Germany, France, Curacao, and Costa Rica. U.S. players are welcome, but they are required to check and follow their state's rules on online betting. You must be 18 or older.
Can I Access BetUS on My Mobile Phone or Tablet?: BetUS doesn't require a mobile app. Play on your mobile device using your phone or tablet's browser to access the instant play casino and sportsbook.
Can I Claim a Bonus?: Only players from Denmark, Finland, Israel, Norway, Poland, Romania, Russia, Turkey, and Vietnam are ineligible for bonuses. Bonuses expire within two weeks of your claiming them, so make sure you play often and use up your deposit bonuses ASAP.